Contact Us
Instant Message:
Ask a Sales Representative to contact you:
Thank you for visiting our website.
If you have any questions, suggestions, or need assistance, please feel free to contact us.
Email:
info[at]ellenbuy[dot]com
Working Hours:
Monday - Friday: 9:00 AM - 6:00 PM
Customer Support
- How to register an account? No registration required.
- How to reset password? No registration required.
- How to contact customer service? Please refer to the contact information above
- How to track orders? - You can check the order status by using the shipping companies website after receiving on email or check on paypal order details page.
- What is the return and refund policy? Please refer to our return and refund policy page.
How to Give Us Feedback
We value your opinions and suggestions greatly as they play a crucial role in helping us enhance our products and services to better meet your needs. Your feedback is essential for our continuous improvement. Here are several ways you can provide your valuable feedback:
- Email: If you have any suggestions, ideas, or specific requirements regarding our products or services, please don't hesitate to send us an email. We encourage you to be as detailed as possible to help us understand your needs better.
- Technical Support: If you encounter any technical issues while using our products or services or need assistance with any technical aspects, our dedicated technical support team is here to help. Please reach out to them, and they will assist you promptly.
When providing feedback, it would be beneficial if you could include the following information:
- Name: While this is optional, providing your name helps us personalize our responses and better track your feedback.
- Contact Email: This is crucial for us to get back to you with updates or clarifications regarding your feedback.
- Contact Phone Number: Although optional, providing your phone number can facilitate quicker communication, especially for urgent matters.
- Type of Feedback: Please specify the type of feedback you are providing, such as product suggestions, service experience, technical support, etc. This helps us categorize and prioritize your feedback appropriately.
- Detailed Feedback and Description: The more detailed and specific you can be about your feedback, the better we can understand your concerns or suggestions. Please provide a clear description, examples if possible, and any other relevant information that can help us address your feedback effectively.
We appreciate your support and the time you take to share your thoughts with us. Your feedback is invaluable in driving our commitment to excellence and ensuring that we continue to deliver products and services that exceed your expectations. Thank you for helping us serve you better!
